Privacy Policy
Effective Date: 12/6/2024
surfhost.com.au (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website surfhost.com.au (the “Site”).
By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree to the terms, please refrain from using the Site.
1. Information We Collect
We collect the following types of information:
a. Personal Information:
When you register for an account, make a booking, or contact us, we may collect personal information such as:
- Name
- Email address
- Phone number
- Billing information
- Address
- Business details
b. Usage Information:
We may collect information about how you use the Site, including:
- IP address
- Browser type and version
- Device information
- Referring and exit pages
- Date and time of visits
- Pages viewed on the Site
c. Cookies and Tracking Technologies:
We use cookies and other tracking technologies to enhance your experience on the Site. Cookies are small data files that are stored on your device and allow us to remember your preferences and analyze your usage of the Site.
You can manage cookie preferences in your browser settings. However, disabling cookies may affect your ability to use some features of the Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Site and its services
- To communicate with you, including customer support or promotional content (you can opt-out of promotional emails at any time)
- To process transactions and manage your account
- To improve the Site, troubleshoot issues, and enhance the user experience
- To comply with legal obligations and enforce our Terms of Use
3. Sharing Your Information
We may share your information with the following parties:
- Service Providers: We may share your information with third-party vendors who assist us in running the Site, processing payments, and providing customer support. These service providers are required to keep your information confidential and only use it for the purposes we specify.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or in response to a valid government request.
- Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of that transaction.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmitting data over the internet or storing data is 100% secure, and we cannot guarantee the security of your information.
5. Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.
6. Your Rights
You have the following rights concerning your personal data:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request corrections to any inaccurate or incomplete personal information.
- Deletion: You may request that we delete your personal information, subject to certain legal restrictions.
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by clicking the “unsubscribe” link in our emails or by contacting us directly.
To exercise any of these rights, please contact us at the contact details provided below.
7. Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies before submitting any personal information.
8. Children’s Privacy
The Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will post the revised Privacy Policy on this page and update the “Effective Date.” Your continued use of the Site after any changes to the Privacy Policy constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
support@surfhost.com.au